'The Universal Credit Program: Project Management\r'

' centering This discover notice (of) is addressed to the global acknowlight-emitting diodegement shake off Board. name of words: 1582 Executive Summary The ecumenical reliance Programme has failed in many eyes because of a overlook of good discover instruction. I researched the reasons of the privation of good regurgitate management and come to few good conclusions on the following subjects: 1. ramble trigger The platform was underestimated and the goals where to optimistic, the effects of the exteriorise initiation be clearly linked back of the complications which appeargond later on the purport.For example the hurtle has changed abide manager 5 times because of a insufficiency of transparence. The lack of transparentness can be linked back to mount to many goals in the project initiation. The project should conduct research the details correct on fashioning an IT computer broadcast this grand. 2. control validation and social structure The platfor m has been come alonged with an restless method, a heap like scrum-method. The biggest flaw that was made is the lack of use of an agile project frame make water. It is logical that a programme from this size invariably includes Waterf each project management.But in the Universal reference point programme the waterfall-managing ethod was counterworking the agile approach that was used. The project overly lacks of a good stakeholders conference department, the communication with the stakeholders has been a big problem with the Universal Credit programme. much details about these conclusions can be ensnare in the rest of the bailiwick. Introduction to the communicate For the vogue excogitate Management (344SAM) I am asked to salvage an report addressed to the Universal Credit Project Board. This is regarding the bad publicity the project has gotten lately from the press.The theme study consists of an article form Brian Wernham where he claims that the Universal Credit Program has suffered from bad Project Management and a â€Å"lack of transparency. In my research I go outing only use the information addressable till 5 September 2013, because this is the date when the report was published. In my research I get out be nidussing on the following 2 subjects: 1. Project initiation Brief background on project For this project I will be do research on the project management of the Universal Credit Programme.This program is developed to make a single monthly payment instead of all sorts separately benefits and tax credit top-ups payments. This rogram includes a ‘ premium to work, people will be encouraged to work this way. To establish this project thither essential be a solid and reliable IT system. A serve up of calculations have to been made and a portion out of orthogonal influences must be taken in account. Im dismissal to research: What where the project goals, scope, governing, stage business part, constraints? Which organisat ion and structure has been used?At the end of the report I will write my conclusions and recommendations. Project Initiation When the project was initiated at the end of 2012, there was a contend criticism on the project. This was mainly because of a lack of transparency; people didnt really know what the programme meant. 1 1(The Ethical Deficit of the Proposed Universal Credit, Harley Dean, 2012, The governmental Quarterly, Vol. 83, No. 2) The project initiation can be divided in 5 segments, which I will describe separately.Project Goals They are a lot of project goals for the comprehensive credits programme: Good outcomes for claimants, change health (mental health especially), Increase the overall train of competencies and qualifications. Get more than people from welfare into work. boil down the amount of people getting homeless. And there are a lot of smaller goals stated in the report. They want to aim to process 95% of youthful housing benefits within 1 5 mean solar days. also all the claims will merely be online processed. 3 Scope Entrepreneurial Council Board, Corporate Strategy and institution Board.Project Organisation The project organisation consists of: 1 . Project Manager 2. Administrative employee 3. Trainees for staff 4. Online development 5. communication theory and marketing 6. WMT The Entrepreneurial Council Board and WMT monitor the project. clientele case There is no business case in the Project initiation document (pelvic inflammatory disease). Constraints The PID says: â€Å"The current financial constraint being rigid on the Council means we need to be inventive about how we continue to deliver our services” 2 The budget and the quality are fixed. l will discuss this part in part 2. ) 2 (Project Initiation document. rtf, Alan Robinson, 2012, https:// knowledgenub. local. gov. uk/) 3 (Project Initation document (PID), Ali Ghanimi (project manager), John Magness (Project sponsor), deluxe 2012, https://knowledgehub . local. gov. uk/) Criticism on the project initiation I will criticise all the parts of the project initiation separately. The project has a lot of goals and sub-goals. This (as seen in the future) will current of air to a lack of transparency because there cant be take aim out unmatchable universal project goal.Also because of this high amount of goals there will be a lack of focus within the own organisation and even at the project manager. Project organisation The project organisation is monitored by the WMT itself; it could be reclaimable to have influences from remote parties. Also as seen in the future the complexity of the IT- part of this program is underestimated in this report. There should be more focus on how this IT-part is passage to be set up and what kind of recourses are essential to chieve this. There is stated that no detailed business case is required.As shown in the future it would have been useful if they have d unrivaled this part more detailed. The report would have set more directions for the programme as a whole. The price and quality are expiry to be fixed, getting the price fixed for an programme this size will require a lot of research in advance of the programme starting. This will take a lot of time and specie and will exceed the 100million maximum development money that was agreed of in 2012 by the council office. 4 The universal credit has spent over 425 million hammer in on the development ofUniversal Credit, this could have been prevented by guidance more on the use of project management frameworks and a detailed business case which is back up with reliable research. 1 1 (Universal Credit, Incremental IT, Brian Wernham,2013, lam work briefing 344SAM, moodie) project INITIATION register (Pid) Project organisation and structure As seen in the previous part the project used ‘an agile development approach. The costs and quality were fixed in advance. This is to ensure that the final product is really going to work.The development method, scrum, has been used, this is a flexible way of underdeveloped a roduct. The scrum was used without the use of a project management framework such as the Dynamic Systems Development. The programming was done by the scrum-like approach but as seen in section one of this report; this project has a lot of ‘big witness goals; these goals fixed and are mainly in the Waterfall world. The board wanted a big up front design, which is crossing the scrum-like programming approach which is changing its goals and methods in an much higher speed.This big picture is counterworking the programmers. Below a illustration how the water-scrum-fall model works. In the Universal Credit System the ‘scrum didnt have a change to be agile, once they went in a direction it was im workable to â€Å"swim back”. 2 1 (Water-scrum-fall model, Cristian Mesaros, Marketing Manager ,2013, www. iquestgroup. com/en/iquest-news/water-scrum-fall-model-life-sciences) 2 (Universal Credit, Incremental IT, Brian Wernham,2013, Course work briefing 344SAM, moodle) The general governance structure is shown in the image below.It must be said that the project manager has been replaced 5 times in over a form of this programme running, how is this possible? The lack of transparency from day 1 has resulted in nclear targets. The project has been monitored by the WMT, this supervise should have been more in collaborating with the lower-level mangers who where working with a way more flexible approach. Also is there a lack of a good stakeholders communication department, the communication with the stakeholders has been very bad and should have gotten more attention. (Preparing for Universal credit, London Borough of Lewisham local authority led pilot, August 2012, https://knowledgenub. local. gov. uk/) Conclusions The Universal Credit System is a project that has cost 4 times what was counted on. How is this possible and where can we put the blame? Im goin g to give my conclusions on this research in 2 departments: Project Initiation The project had too much goals, which has lead to haziness for the overall The project has a lot of goals and sub-goals. This (as seen in the future) will lead to a lack of transparency because there cant be send out one universal project goal.Also money that was agreed of in 2012 by the council office. Project organisation and structure The project has changed 5 times of project manager because of a lack of transparency, intern and extern. Credit programme. I think the board underestimated he complexity ot this programme; overall the Universal Credit programme should have used project management a lot more. Recommendations Below a list of recommendations I make on what could have done better on the Universal Credit programme: carve up the programme in separate parts, with separate goals.\r\n'